Responsible gambling and support

Gambling can lead to financial and personal harm. Do not use it as a source of income or a way to recover money already lost. If play is becoming hard to control, stop and seek support rather than trying to finish a bonus, mission or VIP level.

Set limits before playing

Protect essential money. Keep rent, bills, savings and borrowed funds out of your gambling budget.
Choose a spending and time limit. Set them before a session and stop when either is reached, whether you are winning or losing.
Use account controls where available. Look for deposit limits, time limits and cooling-off options, or ask account support what can be applied.
Avoid chasing rewards. Do not increase deposits to reach cashback, complete wagering or recover a loss.

Taking a break or requesting self-exclusion

Request a temporary break or self-exclusion through the casino's account support. If gambling is causing harm, say so clearly and ask when the restriction starts, how long it lasts and which accounts it covers. Use that account-support channel rather than the website contact address below.

Stop depositing and playing while your request is being handled. Your bank may offer a block on gambling transactions; blocking software on your phone or computer can add another barrier. Do not open a new account to get around an exclusion. Where you hold several accounts, confirm which services the exclusion covers.

Recognising when help is needed

Warning signs include borrowing to gamble, concealing spending, repeatedly breaking your limits, or continuing when gambling is damaging sleep, work or relationships. You do not have to wait for a crisis to ask for help. Talking to someone you trust can be a first step.

Independent support

Gambling Therapy live support offers text-based help for people concerned about their own gambling or someone else's. Its advisers can discuss the situation and help you look for local support. Language assistance is available. If you are in immediate danger, contact your local emergency service.

Protecting children and shared devices

Do not let anyone below the applicable gambling age use a player account. On shared devices, sign out when finished, protect access to payment accounts and use parental controls where appropriate. Never share a password or allow another person to play through your account.

Read the age and access conditions and privacy policy. For a problem with these pages, use the website contact; for an account restriction, contact the casino directly.